Bi-Lingual Medical Receptionist

Express Employment Professionals
Job Description

Bi-Lingual Medical Receptionist

Pay $9-$11 DOE

M-S (rotating Saturday’s)

Occasional late evening

Job Purpose:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Applicant must be fluent in both English and Spanish

 

Duties:

* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

 

* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

 

* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

 

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

 

* Ensures availability of treatment information by filing and retrieving patient records.

 

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

 

* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

 

* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

 

* Helps patients in distress by responding to emergencies.

 

* Protects patients' rights by maintaining confidentiality of personal and financial information.

 

* Maintains operations by following policies and procedures; reporting needed changes.

 

* Contributes to team effort by accomplishing related results as needed.

 

Skills/Qualifications:

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus

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