We are seeking a a dynamic and customer - focused Customer Service Representative & Support Specialist to join our team. In this dual role, you will be responsible for providing exceptional customer service awhile also offering technical support for our products and services. The ideal candidate will be passionate about helping customers, resolving issues, and solving technical challenges in a friendly, professional manner.
Requirements:
- High School Diploma or GED Equivalent
- Proficient in Basic Computer Knowledge and Skills
- Be able to Respond to Customer Inquiries via Phone, Email, Chat, or Other
Communication Channels in a Timely, Professional, and Courteous Manner.
- Provide Troubleshooting Assistance for Technical Issues Related to Products or
Services, Diagnosing Problems and offering Clear, Actionable Solutions, and
Customer Interactions in the Ticketing or CRM System.
- Escalate Complex Technical Issues to Higher - Level Support or Engineering
Teams as Necessary.
- Participate in Training Sessions and Product Knowledge Updates to Continuously
Improve Technical Expertise.
Location:
- Huntington, Texas
Highlights:
- Competitive Salary starting at $13.50 - $15.50/hr.
- Paid Vacation & Sick Leave
- Health Insurance
- 401K
Please send Resume to Kylie at klowery@integrainsuranceservices.com
