Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
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Customer Service Clerk provides order processing support to Customer Service team, to deliver the highest level of service. Position is a clerical support role for the Customer Service team.
Principal Responsibilities:
- Accurately enters and reviews sales orders within 24 hours.
- Inputs customer and sales data into processing system according to company procedures.
- Ensures all proper paperwork is filed in customer folders to meet department policy.
- Provides backup coverage for Account Representative/Specialists
- Assists with special projects/reporting as assigned
- Supports invoicing customers, invoicing freight, and matching records for payment.
- Develops and maintains detailed written desk instructions covering all major responsibilities.
- May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
- Participates and contributes to company safety program.
- Performs other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Employee Benefits:
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
- The security of working for a company designated as an essential workplace
- Comprehensive total benefits package with 3 medical plans to choose from
- Several company-paid benefits including:
- Dental and Vision coverage
- Life insurance and Accidental Death & Dismemberment (AD&D) policies
- Long-Term Disability Coverage
- Access to a robust employee assistance program
- Competitive compensation
- Annual bonus program opportunity
- 401(k) savings plan with generous Company match (150% on the first 4% deferred)
- 2 weeks paid vacation and 9 holidays
- Career advancement opportunities
- Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled
