Position Overview: Connections Counseling & Psychological Services is seeking a full time Insurance and Client Scheduling Coordinator to work under the direction of the Office Manager. The Insurance and Client Scheduling Coordinator would work 32 to 40 hours per week, Monday- Friday, performing administrative duties in a fun, dynamic group practice.
Apply by sending a resume and cover letter to kristi@connectionscounselingservices.org
About Connections Counseling & Psychological Services: Here at Connections Counseling & Psychological Services, we believe in creating the best atmosphere for our clients and employees. Our mission is to help members of our communities authentically connect with others to help them build and practice new skills to elicit positive change, to enhance the quality of life, and to achieve personal growth through the practice of sound, evidence based interventions. We strive to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care. We are a fun, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.
Our Values: Connections Counseling & Psychological Services lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.
Connecting with others through kind and courteous behavior: Building strong, meaningful relationships is a basic need for all of us. We value building relationships among our colleagues, our community, and are committed to helping our clients do the same. We strive to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.
Honest and ethical practices and behavior: Performing our work with integrity ensures that we are free to live authentically and it allows us to take pride in the services we provide. It also ensures that trusting relationships are established among our colleagues, clients, and constituents.
Team Player Mentality: At Connections we realize that there is no one who is an expert on everything. We work together to collaborate and meet the needs of our clients, our community, and each other. We demonstrate a willingness to learn from each other, while also having the heart of a teacher regarding our own areas of knowledge and expertise.
Willingness to be open about expressing needs/wants/problems/solutions: Healthy communication is imperative in any relationship. We strive to maintain openness and honesty within our work relationships so they can remain free of conflict and negativity.
Practice self-care, self-awareness, personal reflection, and insight: At Connections, we are in the business of caring for others, which means we must first care about ourselves. Recognizing and meeting our needs in healthy ways, spending time on our own personal development, and demonstrating insight into the impact we have on others is a responsibility.
Serving the community: Part of our mission is to contribute to promoting wellness and reducing the stigma of mental illness within the community through community involvement, speaking engagements, and financial contributions. It is our goal to reach more people and provide psychoeducational services to students, teachers + administration, and businesses through regular outreach in the community.
Reports to: Kristi Mitchell
Duties/ Responsibilities:
- Maintain confidentiality in accordance with HIPPA laws
- Demonstrate compassion and empathy by actively listening to clients’ needs and concerns, showing a genuine understanding and compassion in each interaction.
- Manage intake calls (answer phone and email, schedule intake appointments with appropriate therapist, answer potential client questions)
- Verify insurance benefits
- Filing insurance claims
- Assist in tracking intake metrics (incoming calls, scheduled sessions, referral sources)
- Communicate with clinicians regarding scheduling
- Communicate with management regarding intake metrics and streamlining of intake processes
- Keep Electronic Health Records organized and manage intake paperwork collection
- Coordinate testing appointments and manage forms and paperwork
- Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.)
- Provide excellent customer service
- Other duties as assigned
Qualifications and Skills:
- Organized and detail oriented
- Able to work as a team
- Able to work independently on tasks assigned
- Good communication skills
- Connects with practice’s mission and values
- Someone just looking for a job to clock in and out of.
- Someone who doesn’t feel passion for our mission, vision and values.
- Someone who’s not a team player or prefers not to work collaboratively.
- Someone who wants to own their own business in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in Connections Counseling & Psychological Services.
- Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.
This position perfect for you if you’re:
- Aligned with Connections Counseling & Psychological Services mission, vision, and values.
- Energized by helping others in a team and contributing to the growth of Connections Counseling & Psychological Services.
- Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
- Able to take direct and constructive feedback and run with it.
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