Level I
- Perform Licensing and Permitting duties as needed such as:
- Research requirements surrounding titling, registration, and permitting requirements.
- Work with State Agencies to confirm supporting documents needed and calculation of fees necessary for titles, registrations and various permits.
- Complete all documentation necessary for submittal of applications and renewals to state agencies. Package and forward to the State for processing.
- Obtain necessary supporting documents from clients.
- Ensure copies of applications and documentation are retained.
- Process all work Orders through Blue Folder while communicating with Accounting.
- Complete and submit check requests.
- Monitor the status of work, and follow-up with State Agencies & Clients as necessary to ensure clients receive their registrations and permits prior to expiration.
- Notify Client Service Team/Supervisor of delays as appropriate.
- Distribute titles/registrations/permits to clients as required.
- Process client requests for temporary and specialty permits as needed.
- Ensure client files and are organized and kept current.
- Prioritize work to ensure all deadlines are met. Communicating potential issues to Supervisor and/or Client Service Team.
- Proactively work renewals 90 days prior to expiration.
- Ensure documentation is imaged and filed timely and correctly.
- Assist with Special Projects as requested.
- Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.
- Other duties as required.
Level II
Ability to perform all duties above including;
- Provide steady feedback to Specialists regarding proactive ways to increase vehicle and company compliance to reduce their risk in the event of an audit.
- Assist in transitioning new clients.
- Assist Client Services in completing Compliance Analysis Reports for their clients.
- A full understanding of License and Permitting systems, processes and Microsoft Office.
- Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.
- Process Over-Dimensional permits as needed.
Level III
Ability to perform all duties above including;
- Process Hazardous Material and Waste Applications as needed.
- Update and maintain Processing Notes relating to each assigned client.
- Must be comfortable in having client contact via phone and email.
- A working knowledge of federal regulations regarding License and Permitting.
- Assist with training of new technicians on the License and Permitting Systems, internal processes, and federal regulations.
Requirements:
- High School Graduate
- 1+ year of general office experience
- Strong 10-key and typing skills (65wpm)
- Proficient in MS Office Products, Internet Applications and Search Engines
- Strong verbal and written communication skills
- Sound analytical, and organizational skills
- Able to work independently and as part of a team
- High level of initiative with the ability to work in a fast-paced, stressful environment and to multi-task
- Exceptional time management with the ability to adapt to changing priorities
- Willingness to accept additional responsibilities
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