Summary/Objective
The Program Support Representative role is to assist the company in responding to applicants in support of accomplishing the client’s goals and objectives. This position will work closely with all divisions within the department to achieve the company’s V/TO (Vision/Traction Organizer) goals. This role will be responsible for processing application-related documents and answering inquiries to ensure business requirements are achieved. The Program Support Representative’s decision quality has a significant impact on the applicant’s potential award amount for the educational assistance programs. The individual in this role must make full use of available technology, tools, and resources to maximize efficiency. Initiative and Outward Mindset are two behaviors that are vital and should be consistently displayed.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential job duty and Key Responsibility satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. 1. Exceeds expectations in quality and quantity of work 2. Makes a significant contribution to the productivity and effectiveness of the organization 3. Exhibits a willingness to work with others to advance knowledge and expertise 4. Consistently demonstrates professionalism in the performance of the job. 5. Performs all responsibilities based on ISTS Core Values 6. Meet or exceeds personal EHAN (Everyone Has a Number, See Traction and Accountability Chart). Key Responsibilities • Document Processing – The ability to ensure all application documents are processed per the client’s business requirements. o Ability to properly store or input documentation into a software system o Maintain the integrity of documents by reviewing and validating as necessary o Develop and maintain document retrieval to support efficient system usage o Provide administrative task assistance inclusive of research and data entry
Knowledge, Skills, and Abilities
- Detail-oriented • Ability to work well cross-divisional within the department • Maintain adequate knowledge of all internal software and systems • Written and verbal communication • Adaptability, as well as skills in dealing with uncertainties.
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Lufkin, TX 75904 (Required)
Work Location: In person
