Duties
- Provide technical support and troubleshooting for network, computer systems, software, and hardware issues
- Work directly with clients to provide end to end coverage of computer systems and applications.
- Install, configure, and maintain network systems, computer systems, applications, and peripherals
- Assist with network administration tasks such as firewall configuration, Wireless deployment, and VPN setup.
- Respond to user inquiries and resolve technical problems via phone, email, or in-person
- Collaborate with team members to identify and implement solutions to improve system performance and reliability
- Document technical procedures and create user guides for software and hardware usage
Qualifications
- Bachelor's degree in Computer Science or related field, or equivalent work experience
- Strong knowledge of computer networking principles and protocols
- Excellent problem-solving and communication skills
- Knowledge of firewall configurations, VPN setup, and routing is a plus
- Awareness of cybersecurity fundamentals and industry best practices related to technical security
- Experience working in a help desk or technical support role
- Proficiency in Windows, Mac OS, and Linux
- Proficiency in Microsoft 365
- Familiarity with Zendesk or similar ticketing system
- CCNA, Network+, Linux+, Security+, or other similar certification is a plus.[ZW1]
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $45,056.47 - $55,148.65 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
