POSITION: Financial Aid Generalist – Full-Time - Lufkin
EMPLOYMENT DATE: Until Filled
AC Way Requirement: Every member of the Angelina College community is required to exhibit the “AC Way” as fundamental standards of performance, ensuring daily actions align with the values of the College.
- Demonstrates a student-centered mindset in all aspects of work, placing students at the core of decisions and actions.
- Acts with honesty, integrity, and professionalism while holding oneself to high standards.
- Treats all students, colleagues, and community members with dignity, empathy, fairness, and kindness.
- Collaborates effectively with colleagues across departments to support student and institutional success.
- Strives for excellence by consistently seeking opportunities for improvement and innovation.
- Champions the mission, vision, and values of Angelina College by exemplifying the “AC Way” in daily work.
QUALIFICATIONS:
Required:
- High School Diploma.
- One year of experience serving in a clerical or customer-service position.
- Experience with office equipment & Microsoft Office products such as Word & Excel; customer service skills; experience searching the Internet or databases.
Preferred:
- Associate’s Degree in a business or Office Administration field from an accredited college or university.
- Knowledge of basic clerical duties and responsibilities.
- Proficient with Google Workspace tools (ex. Docs, Sheets, and Drive to create, share, and manage work).
Special Demands:
- Physical Demands
- The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
- Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The noise level in the work environment is usually moderate.
- Work on evenings and weekends as necessary.
- Travel throughout the 12-county service area for recruiting events and visits.
Expectations:
- Good English language and grammar skills.
- Good listening, verbal communication and interpersonal skills.
- Apply critical thinking to carry out written or oral instructions, and to resolve problems in diverse situations.
It is the intent of the basic job requirements, duties, and responsibilities that these minimum requirements should therefore, be referred to as a guide for, rather than a limitation to the services required.
JOB DESCRIPTION:
The position will report to the Senior Director of Financial Aid & Admissions for job responsibilities and other College related activities as outlined in the Policies and Procedures Manual. Essential duties include but are not limited to the following:
Reception of Visitors and Callers:
- Receive visitors and telephone calls, answer specific as well as routine questions and refer others to appropriate person or department.
- Provide students with documents needed to complete their financial aid record.
- Receive documents from students and make a copy of submitted documents for the student.
- Assist with the registration process, and help students complete the FAFSA.
Secretarial duties:
- Prepare correspondence and memoranda using Microsoft Word, Outlook and campus database software.
- Assemble highly confidential and sensitive information.
- Receive, sort, and distribute incoming faxes and mail.
- Prepare letters for mailing to financial aid applicants and recipients.
- Schedule appointments as directed.
Maintenance of Files and Records:
- Collect documents and data for financial aid applicants; reviews documents to assure all data required of the student is included or attached. Records receipt of documents in database.
- Receive Financial Aid appeals packets, review for completeness, log receipt and decisions in databases, forward complete appeals to committee for review, and send letters to students regarding the outcome of their appeal.
- Assist in the maintenance of student records as required by College, state and federal regulations.
- Assist in the maintenance of records for aid applicants in the DocuBase, Jenzabar, and Powerfaids systems.
- Utilize and update calendar for appointments, schedules and meetings for Financial Aid Office.
- Demonstrate commitment to continuous learning by completing all required training, compliance courses, and professional development activities promptly and within established deadlines.
CONTRACT & SALARY:
$14.00 per hour in addition to excellent employee benefits. Proof of identity and eligibility to work in the United States must be verified for the successful candidate.
SCHEDULE:
A letter of interest, completed application form, a resume, and college transcripts are required for an applicant to be considered. Please visit the Angelina College portal at https://myac.angelina.edu/ICS/AC_Employment/ to apply. Screening of qualified applicants will begin and continue until the position is filled. This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for the position.
Angelina College is a comprehensive community college of 5,200 students located in Lufkin, Angelina County, Texas, and serving twelve counties of East Texas. Lufkin is a city of 38,000 people, situated about 120 miles northeast of Houston, 112 miles southwest of Shreveport, Louisiana, and 165 miles southeast of Dallas.
Angelina College reserves the right to extend search or not offer position advertised.
Angelina College provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity, or gender expression. Angelina College complies with the Americans with Disabilities and Veterans Act.
